Thank you for choosing Climbsy. Every order is packed with care in our workshop in Latvia and shipped from the European Union.
Order processing
Each product is either ready to ship or made to order. The current processing time is shown on the product page. Once your order has shipped, you will receive a confirmation email.
Shipping methods and costs
All orders are sent with a tracked shipping service. We choose the carrier for each order based on the destination and package size. Shipping costs depend on the destination and the products in your order, and they are always shown at checkout before you pay.
Delivery times
Estimated delivery times are shown at checkout and start once your order has shipped. They are estimates, not guarantees. Carrier delays, customs processing, holidays or weather can affect them.
Order tracking
Every order gets a tracking number. We will email it to you with a tracking link as soon as your order has shipped. Tracking information may take up to 24 hours to update.
Customs, duties and taxes
Orders shipped outside the European Union may be subject to import duties, taxes, customs clearance fees or carrier handling fees. The buyer pays these charges. They are set by local customs authorities and the carrier, they are not included in our prices or shipping costs, and they may be due before or on delivery. Please check your local import rules before placing an order.
Shipping address
Please make sure your shipping address is complete and correct at checkout. If you need to change it, contact us as soon as possible. Once an order has shipped, we can no longer change the address.
Lost or damaged parcels
If your parcel arrives damaged or does not arrive, contact us within 30 days of the expected delivery date and include photos of any damage. We will work with the carrier to resolve it and make sure you receive your order.
Changes and cancellations
If you need to change or cancel your order, contact us as soon as possible. We can usually make changes before the order ships. For made-to-order items, changes may not be possible once production has started.
Questions?
Contact us at hello@theclimbsy.com and we will be happy to help.